How can we help?

Is SparkPay custodial? Do you hold my crypto?

No. SparkPay is self-custodial. Your wallet is secured by multi-party computation (MPC) threshold signing, with key shares held on your own device and by your passkey. We never hold your complete private key and can never move, freeze, or spend your funds.

Which networks and tokens are supported?

SparkPay is multi-chain and supports major networks including BNB Chain, Ethereum, Solana, and Tron, along with popular tokens such as USDT and USDC. You can add tokens manually from the Assets tab, and browse live prices in Market.

How do I deposit funds?

Tap Receive to view your address or QR code for the selected network, then send crypto to it from another wallet or exchange. Always match the network of the asset you are sending.

What is my recovery code, and why does it matter?

Your recovery code lets you restore access to your wallet on a new device. Store it somewhere safe and private. Anyone who has it can access your assets, and if you lose access to your device, passkey, and recovery code together, no one — including SparkPay — can restore your wallet.

I got a new phone. How do I restore my wallet?

Install SparkPay on the new device and choose to restore, then follow the prompts using your recovery code and passkey. Your assets live on-chain, so they reappear once your wallet is restored.

Can I move my wallet to another device with a QR code?

Yes. SparkPay supports device linking. If your account uses more than one wallet type, link them one at a time and follow the on-screen guidance.

My deposit isn't showing up.

Balances update from on-chain data. Pull down to refresh on the Home or Assets screen, and confirm the transaction has enough confirmations on a block explorer. If it still doesn't appear after a few minutes, contact us with the transaction hash.

How do swaps work, and are there fees?

Swaps are routed through independent third-party DEX aggregators to find competitive rates. You pay standard blockchain network fees, plus a small service fee disclosed at the time of the swap. SparkPay does not operate an exchange.

A swap failed but I was charged a network fee.

Network (gas) fees are paid to blockchain validators and can apply even when a transaction fails on-chain — this is how public blockchains work and is outside SparkPay's control. Try again with an adjusted amount or slippage, and reach out if it keeps happening.

Is the in-app DApp browser safe?

The Discover browser opens third-party Web3 sites. Always verify the URL, only connect to sites you trust, and review every signature request before approving. SparkPay does not control third-party dApps or their content.

How do I keep my wallet secure?

• Keep your recovery code offline and private — never type it into a website or share it in chat.
• Enable device passcode and biometrics.
• Double-check recipient addresses and networks; on-chain transfers are irreversible.
• Be skeptical of anyone offering "support" who asks for your code — that is always a scam.

How do I delete my data or account?

Email support@sparkpay.pro to request deletion of the personal data tied to your account. You can also remove the app at any time; your on-chain assets remain under your control through your key shares. See our Privacy Policy for details.